Lead Times and Deliveries

LEAD TIMES

Orders

Our standard lead times for international orders are 14 - 16 weeks, and for New Zealand Made 4 - 6 weeks, these are estimates only.

In-Stock

We may have stock available, so get in touch with us at info@stclements.co.nz and we can check for you.

 

DELIVERIES

Collection

If you have chosen to collect your order from a St Clements store or despatch centre, one of our admin staff will be in touch within 2 working days to advise you of an estimated collection date and to confirm the collection location.

Important. Storage fees will apply if goods are not collected within 2 weeks of arrival for collection.

Courier Delivery

St Clements offers a $10 North Island and $15 South Island courier delivery on small furniture items and small homewares. This delivery rate is per item.

Standard Delivery

St Clements offers an nationwide delivery service for online purchases. This price will be confirmed after you place your order with us. If you would like to confirm the delivery price of your items prior to purchasing, please send us an enquiry via the contact page. When you have made your purchase, one of our admin staff will be in touch to arrange a delivery day.

Estimated Delivery Dates

When purchasing an item online, www.stclements.co.nz will estimate a delivery date for you based on current stock information.  St Clements can not guarantee delivery on this date and it is an estimation only.  Once you have placed your order, an admin member will contact you to confirm your delivery date.

 

RETURNS

Damaged Items

Orders delivered by truck
If your order is damaged in transit, please photograph the damage and report this to the delivery driver.  The carrier will return your order to the nearest St Clements store to be assessed. Please contact info@stclements.co.nz so that we may arrange for your replacement.

Orders delivered by courier
Please contact info@stclements.co.nz so that we may arrange for your replacement.