The natural characters of timbers respond to the environment in which it's placed. Due to the Australian climate and the drought conditions we are currently experiencing surface movement may occur. As such, any movement, splitting, cracking or joint separation can be serviced by our dedicated maintenance team.
You won't find an antique piece without some kind of character which is exactly why we love using natural solid timbers. Like a loved pair of leather boots, both need love and care from time to time. We do provide a timber maintenance service.
Please note surface movement is not warranted and falls under maintenance.
Any damage from contact with water or liquid will also be void of warranty.
A two year warranty from the date of purchase covers the construction and frame of our timber products.
New Zealand Made Products - Frames and springs 10 years, Workmanship and cushioning 5 years, fabric fibre fills and foam 1 year
MCM range - A one year warranty from the date of purchase covers any excessive compression / expansion from polyurethane foam and feather inserts.
FABRIC & LINEN
New Zealand made products come with a 12 month warranty.
MCM range is covered for 12 months from delivery.
A one year warranty from the date of purchase covers all light fittings. The warranty covers manufacturing defects (warranty excludes installation). Our lighting fixtures are labeled with the maximum allowable globe wattage, it’s up to the customer to ensure correct globes & wattages are compliant. The use of higher wattage globes other than indicated will void the warranty.
Further to the above, warranty does not cover any damage caused by negligence, wilful damage, acts of God, misuse or failure to care properly for goods.
A copy of original invoice and a photo is required for warranty requests.
Warranty claims can be made to firstname.lastname@example.org